Appear Message Types

Appear Message Types

Appear Message Types

Appear utilizes three types of messages:

 Inbound Reporting Instructions 

            Messages that jurors hear when they call into your court’s Appear system or see when checking their instructions on the internet.

 Outbound Messages 

            Messages that jurors hear when Appear Speech calls out to each juror or see when receiving email or text message alerts.

·        Bulletins

                   Messages that ALL jurors hear when they call into your court’s Appear system or see when checking their instructions on the internet. (These messages can be replaced or be played in addition to Inbound             Reporting Instructions when turned on. They are typically used when the court is closed due to extreme weather conditions, holidays, emergencies, etc.)


VoiceMetrix pre-records the first two types of messages per the customized Call Flow designed with your court’s jury personnel. All of these messages are assignable to jurors you select and configurable with a combination of four separate dates or times for each specific juror. In addition to four configurable date and time variables, Appear also offers up to two configurable numeric or word variables. Appear Speech then plays these customized messages back to each juror when they call in for their instructions or when Appear sends out customized text messages or emails.

In addition to these pre-recorded messages, Appear contains a feature that allows your court’s jury personnel to record their own messages as needed for specific situations. This Ad hoc feature also allows you to select which Message Type you are recording, Inbound Reporting Instruction, Outbound Message, or Bulletin. You have complete control of this feature.

Appear also has the ability to play Bulletins in place of or in addition to Inbound Reporting Instructions.

The table below shows the number of each message type that Appear provides:


Message Type

Pre-Recorded

Ad hoc

Total

Inbound Reporting Instructions

15

50

70

Outbound Messages

15

50

70

Bulletins

15

50

70



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